Shipping policy

  1. Shipping Timeframe: At odo store, we aim to process and dispatch your orders within 1-2 business days from the date of purchase. Please note that delivery times to Egypt may vary but typically fall within the range of 3-8 working days.

  2. Shipping Partner: We have partnered with a reputable shipping company to ensure the safe and timely delivery of your products. Shipping costs and delivery times may vary based on the destination.

  3. Shipping Destinations: Currently, we proudly ship our unique natural wood products to addresses within Egypt. For any inquiries about shipping to locations outside Egypt, please feel free to reach out to our customer service for assistance.

  4. Order Tracking: Once your item has been dispatched, you will receive a confirmation email containing a tracking number. Utilize this number to trace the status of your shipment on our website or the designated courier's platform.

  5. Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and the delivery location within Egypt.

  6. Undeliverable Packages: In the event of an undeliverable package due to incorrect address information provided by the customer, the order will be returned to our warehouse. Additional shipping fees may apply for re-delivery.

  7. Shipping Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or other external factors may impact shipping times. We appreciate your understanding in such situations.

  8. Damaged or Lost Items: If your order arrives damaged or is lost during transit, please contact our dedicated customer service team within 2 days of receiving the item. We are committed to resolving any issues promptly.

  9. Returns and Refunds: For information on returning items and eligibility for refunds, please refer to our Returns and Refunds Policy.

  10. Contact Information: If you have any questions or concerns regarding our personalized delivery policy, please don't hesitate to contact our customer service team at mahmoudgomaa@odo-store.com or WhatsApp 0021027065091

Thank you for choosing odo store for your natural wood tableware and home decor needs!